Accessibility and site help
Services in alternative formats
We want you to be able to communicate with us as easily as possible. We understand that you might need a choice in how you read, talk or hear us.
Different formats
If you sometimes find reading standard print difficult, we can help too. We provide you with a choice as to how our leaflets are presented. Simply ask a member of staff for:
- Large print (as recommended by RNIB)
- Braille
- Audio tape
- PC disk
You might also prefer to contact us using one of these formats. Simply ask a staff member to fill in a 'Preferred Communication Request' form and we’ll do the rest.
Typetalk
We offer RNID's Typetalk service for people who find it hard to talk or hear our staff using standard phonelines.
If you have a 'text phone' you can call us on 18001 0800 389 2324
To help us improve our service we may record or monitor phone calls.
Online and Telephone Trading
We have designed our sharedealing service to make it equally easy for you to trade online or over the telephone.
Website Accessibility
At Abbey Sharedealing, we’re committed to making sure everyone has access to our websites. We design them with these accessibility guidelines in mind:
- We make sure that navigation throughout the site works in a consistent way.
- We use a standard web font to make it easy for everyone to read. In most cases, the size of the font can be adjusted according to your needs, using standard browser and operating system options.
- All the images are given ‘alt text’ alternatives, except those which are only decorative; the tags for these are left blank.
- We never use colour as the only way to convey information.
- All links have been written in a way that will make sense when read out of context.
Abbey Sharedealing has developed its own accessibility guidelines, which take into account standards and accessibility best practice from a number of sources.
Adobe Acrobat is required to view and print PDF documents that appear on this website. To download this program for free, visit the Adobe website. To read PDF documents with a screen reader, please link to the Access Adobe website, which provides useful tools and resources.
If you have difficulty accessing the site, or have any comments or feedback, please do not hesitate to get in touch. You can call us on 0800 389 2324 (dial 44 1277 315052 from abroad) 07.45 – 21.00 Monday – Friday, or you can contact us via email at sharedealing@santander.co.uk.
Technical Help
Abbey Sharedealing currently supports the web browsers listed below. If you do not have one of these installed on your computer, please click on one of the links below to download your chosen browser.
Browser
Available
Internet Explorer
Download from the Microsoft Website
Firefox
Download from the Firefox Website
Safari
Download from the Apple Website
Google Chrome
Download from the Google Website
If you have any technical problems downloading a browser, we recommend you contact your Internet Service Provider.
JavaScript
This site uses JavaScript for security reasons and non-critical functionality. We strongly recommend that you access the site with JavaScript enabled.
Cookies
The Abbey Sharedealing site uses cookies that do not contain personal information, and that are set to expire as soon as you leave the site. Please ensure that your browser is set to accept cookies.
Still experiencing problems?
If your computer meets the requirements listed above, but you are still experiencing problems, here is a checklist of possible causes:
- Since security must be tight in order to protect you, make sure that you have 128bit SSL encryption enabled.
- Ensure that your computer has JavaScript enabled.
- Ensure that your browser is set to accept cookies.
If you have any problems checking these details, help is available from the Microsoft and Firefox websites. If you are still experiencing technical problems, please contact us on 0800 389 2324. This line is open from 07.45 – 21.00 Monday – Friday. To help us improve our service we may record or monitor phone calls.